Cancellations / Surcharges
We understand that life sometimes throws us a curve ball!
Please read our cancellation policy, however in extenuating circumstances these can be assessed on an individual case by management.
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Urgent care services required due to a family situation or sudden illness where the owner is required to leave immediately, are not subject to the 10% surcharge and does not require 48 hrs advance notice to book.
Horse Sitting - Liability Release Agreement:
Must be signed prior to commencement of any services being provided by Horse Care Plus to the client. NO EXCEPTIONS
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Additional Extended Service Area fees are applicable for any locations outside the 25KM radius from downtown Cochrane. Fees to be determined on a as requested location basis.
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5% Fuel Surcharge:
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Charged per visit
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10% surcharge will be applied to:
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Any visits scheduled less than 48 hours in advance
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Any visits scheduled less than four days before a major holiday.
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Holiday Surcharge $10 for daily visits that fall on the following holidays:
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Easter Monday
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Victoria Day
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Canada Day
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Labor Day
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Thanksgiving (and the day after Thanksgiving)
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Christmas Eve
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Christmas Day
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New Year's Eve
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New Year's Day
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Cancellations:
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3 or more days - No Charge
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1-2 days before date of service - 50% of fees billed
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Same day cancellation - No Refund
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Emergency Vet Visit - Handling Surcharge:
If your horse requires emergency vet care/visit and we need to handle and be present beyond the normal visit time for the vet call out/care, fees for the additional handling time are applicable at a rate of $65/hr.